Frequently Asked Questions

Use a rigid box with flaps intact

Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable

Wrap all items separately

Use adequate cushioning material

Use strong tape designed for shipping

Do not use string or paper over-wrap

Use a single address label that has clear, complete delivery and return information – this is easily printed when scheduling a shipment with our software.

Place a duplicate address label inside the package

Contact your Account Rep with any package-related questions or to address any issues with a shipment.

Contact your Account Rep to order your packages (envelopes, paks, tubes, and boxes) or if you require a label printer.

We leverage outstanding rates with the major carriers based on our client volume and we pass along the savings to you and are able to offer our services to you at no additional cost.

Our training session usually takes about 30 minutes and then our clients are off and running, but there are instructional videos available throughout the software to serve as reminders and offer help. But if you have questions, don't hesitate to reach out.

Automatic billing is processed weekly and applied to the credit card on the account. Our automatic invoice auditing built into the software verifies each week that you are being invoiced correctly.

If your company currently spends $1,000-$1000,000 per month on shipping, then yes. And if you fall in this range, we can save you up to 40% on your current rates.

You can easily view your history (all packages shipped) within the software and click on any of the tracking numbers found there to easily get up to date information.

We can have your account set up and shipping in minutes. Your time is valuable, and we don’t want to waste it on a long and cumbersome implementation process.